Q – I have a press enquiry.

A – We're always happy to talk to the press. Please email press@unbound.co.uk or contact Chris Baker at Colman Getty on +44 (0) 20 7631 2666

Q – I haven’t had a book published before but I have a great idea I’d love to put up on Unbound, how do I go about it?

A – One of the principles behind Unbound is to support new talent but we do not currently have the resources to handle a completely open submissions policy. As such we are only presently taking new author submissions via their agents. You are free to submit your idea to us without an agent, but we currently have hundreds of submission to go through, so cannot guarantee we will get back to you quickly!

Q – I’m an author/agent, how should I approach you about a posting a project?

A – Please see our author submissions page.

Q – Can I put someone else's name in the back?

A – Of course. If you click on the 'Your Account' link in the top right hand corner of the website, you can view all your pledges and choose which name you'd like in the back.

Q – Can I buy one as a gift?

A – Yes. You can buy Unbound gift credits and send them to whoever you want. Recipients can use their credits to support any of the books on the site.

Q – When will my book be delivered?

A – You can keep up with progress on a project in the author's 'shed'. We will also email you when the project is about to go to the printers.

Q – I've subscribed to a project at one level but want to increase to another. What do I do?

A – Once you have subscribed to a project you can upgrade at any time to a higher level. Just click the upgrade button on the support level you want.

Q – I love the idea behind Unbound, but there isn’t a project online that I’d like to support at the moment, what can I do?

A – Firstly please register with the site - that way we can email you when new projects are launched - and don't forget to keep checking back. Or follow us on Twitter on @unbounders.We will also be approaching authors with book ideas, so feel free to send us an email with the author or idea you’d most like to see on Unbound and we’ll see what we can do.

Q – What happens if a book I subscribe to doesn’t reach its funding target?

A – You only fund successful projects so if a project doesn't happen then you get your credits fully refunded and can then apply these to any other project.

Q – What if the author fails to deliver the manuscript?

A – Unbound authors have a much more direct relationship with their readers so we hope that they will always deliver. However sometimes events conspire against the best of us so, should an author not deliver, you'll get your credits fully refunded.

Q – Will your ebooks be DRM protected?

A – At Unbound we don't believe that DRM is helpful or even really fulfils its claimed purpose. We will encourage all our authors to make their Unbound ebooks available DRM-free but, as the content is theirs, they will make the final decision.

Q - Can I have lunch with the author if I don't live in the UK?

A – Yes, but you have to organise your own travel/accommodation to the UK.

Q – Can I get a full refund?

A – You can get a full refund at any time thirty days after purchasing your credits. For full details of our refunds policy see here

Q - Will my email address be displayed publicly on my profile page?

A – No, we hate spam too.

Q – Can I work for Unbound?

A – If you’d like to work for Unbound as an editor, proofreader, illustrator, PA or you’d like to help with the website, then email enquiries@unbound.co.uk

Q – I have a complaint about the service I have received, what do I do?

A – Firstly we're very sorry and we promise to do whatever we can to sort out the problem. Just get in touch via email (complaints@unbound.co.uk) or give us a call (020 7193 3762) and we’ll work out how to fix it.

Q – I have an irrational fear of onions. What should I do?

A – You should speak to a greengrocer or a registered therapist.

Q – I’d like to buy a book that is deliberately marketed and designed to look just like a bestselling book from last year – even though has nothing to do with the original book. Is that something you can help me with?

A – No.