Q – How do I check or change the name/s in the back? A – To check or change the names in the back just log in and head over to the 'Your Account' page (which can be located at the top right hand corner of the site). Here you'll see the icons for all of the books you have supported. Under the icon is the green button 'update the name in the back'. Click this and away you go. Please note, if this button does not appear then the book is too far along the production process to add/change your name.
Q – I don’t want my name to appear on your website and I want to support the book anonymously. Can I do this? A – Yes, just go to the 'change contact details', which can be located under settings from the 'Your Account' page. Here you can click on the 'pledge anonymously' check box. You can still get your name in the back of the book whilst being anonymous online, just add your name in the back by following the steps above. Please note that if you press the 'pledge anonymously' check box after you have added the names in the back then the names won't be removed.
Q – I moved house! How do I change my delivery address? A – To check or change your address all you need to do is log into the website, go to the 'Your Account' page, and click the link labelled 'change contact detail/s'.
Q – I want to buy two books and send one to myself and one to a different address for a friend. Can I do this? A – Yes, you can either edit your delivery details during the checkout process, or you can change the delivery address after pledging. To do this, click on one of the 'edit delivery address' links under the book icon in 'Your Account' page.
Q – The project is fully funded! Where's my book? A – After a book reaches 100% it normally takes around 4-6 months from the manuscript hand-in date to go through all of the editorial and production processes. We'll send you updates throughout this time.
Q – When do you you take my pledge money? A – We take the money from your account when you make the pledge. We can't recognise this money until the book is fully funded however, so if a project fails you can request a full refund.
Q – The project I have supported didn't reach its funding target and has been taken down. Can I get a full refund? A – Yes! Just email email@example.com and we can sort this out for you.
Q – The project I have supported isn’t doing very well. Can I get a refund? A – Hang on in there. Different books take different amounts of time to reach their funding target - if every supporter wanted their money back straight away, some great projects wouldn’t get funded.
Q – I don’t care, I still want a refund! How do I do this? A – You can contact firstname.lastname@example.org and we’ll arrange it for you.
Q – I have a press enquiry. A – We're always happy to talk to the press. Please email email@example.com.
Q – I'm a book reviewer/blogger. Can I request copies of your books to review? A – Of course. Contact firstname.lastname@example.org with details of your blog and we’ll send something over for you.
Q – I’m an author/agent. How should I approach you about launching a project?
A – Please see our author submissions page.
Q – I haven’t had a book published before and I don't have an agent, but I have a great idea I’d love to put up on Unbound, how do I go about it?
A – One of the principles behind Unbound is to support new talent and you are free to submit your idea to us without an agent. It usually takes about a month for us to review the submissions and we to respond to all submissions sent to us.
Q – I've subscribed to a project at one level but want to increase to another. What do I do? A – Once you have subscribed to a project you can upgrade at any time to a higher level. Just email us at email@example.com and we'll help you out.
Q – I love the idea behind Unbound, but there isn’t a project online that I’d like to support at the moment. What can I do?
A – Firstly please register with the site - that way we can email you when new projects are launched - and don't forget to keep checking back. Or follow us on Twitter on @unbounders. We will also be approaching authors with book ideas, so feel free to send us an email with the author or idea you’d most like to see on Unbound and we’ll see what we can do.
Q – What if the author fails to deliver the manuscript? A – Unbound authors have a much more direct relationship with their readers so we hope that they will always deliver. However sometimes events conspire against the best of us so, should an author not deliver, you'll get your credits fully refunded.
Q – Will your ebooks be DRM protected?
A – At Unbound we don't believe that DRM is helpful or even really fulfils its claimed purpose. We will encourage all our authors to make their Unbound ebooks available DRM-free but, as the content is theirs, they will make the final decision.
Q - Can I have lunch with the author if I don't live in the UK? A – Yes, but you'll need to organise your own travel/accommodation to the UK.
Q - Will my email address be displayed publicly on my profile page? A – No, we hate spam too.
Q – Can I work for Unbound? A – If you’d like to work for Unbound as an editor, proofreader, illustrator, PA or you’d like to help with the website, then email firstname.lastname@example.org
Q - I want to become an Unbound author - how do I go about this?
A - We’re always keen to hear from new authors. To submit something for our commissioners to review just visit our submissions page.
Q - How long do you take to accept/reject submissions?
A - Due to a high amount of submissions it currently takes around 6-8 weeks to reply to submissions. We always reply, even if the project isn’t for us.
Q - Once you've accepted a submission, how long does it take to put it on the website?
A - As quickly as possible. We need to get print estimates, work out the funding target for the project, sign a finished contract, shoot and edit the video and come up with a marketing plan before a project goes live.
Q - Can authors who do not live in the UK submit a proposal?
A - We are not against having non-UK based authors but this would depend on the project and the quality of the writing as we are a UK based company.
Q - I’ve never crowd-funded a book before - what is expected of me?
A - We find our model works best for authors who are open to self promotion - that can include social media, events, talks, and promoting the project to their networks. Up until 70% funded we act as your funding platform and it is up to the author to lead the funding campaign but we will help you with the marketing plan. After a project reaches 70% we act as your publisher and will be more active in promoting and marketing the project to reach 100%.
Q - Roughly how long is the 'pledging' period?
A - This depends on a project by project basis. Contractually it is 3 months, but can be longer depending on how well a project is doing.
Q - Who, how and what determines the funding target for a book?
A - Our editorial team review all projects to determine the cost they will need to raise in order for Unbound to publish them. This varies depending on the type of project. The average cost for text only books is around £15,000 whereas illustrated, photographic books cost considerably more. The costing includes everything from copy editing, editorial, production, marketing and distribution into the trade.
Q - When the project is completed, who owns the rights?
A - When a project is published Unbound usually own the worldwide or English language rights, but this can vary on a project by project basis as this can be negotiated in the contract. We have a third party company who seek foreign rights deals for our published books.
Q - How much does it cost to publish with Unbound?
A - As an author it will cost you nothing. Unbound shares 50% of all profits (after costs) with the author.
Q - Does a book have to be finished for my submission to be accepted?
A - We do accept submissions for books which aren’t yet written, but we would need to see evidence of the quality of your writing. If we think the quality of the idea and writing are strong we can give developmental and structural help.
Q - Do you give advances?
A - The target of the project goes towards the producing of the book, so no advance is given as this makes the funding target higher. After the project reaches 100% and the book is published the profits are split 50/50 with the author and Unbound. So, although there is no advance authors do get all of the benefits of having their book published by a publisher and get more of the profits than with a traditional publisher.
Q - Do I need a literary agent to submit something?
A - We are open to submissions from authors with or without a literary agent. We act as your publisher, not as your agent.
Q - I’ve self-published my book as an ebook, is it still eligible to crowdfund and publish through Unbound?
A - No. We cannot publish books which have been previously published or have been available to buy previously, even if the book is now out of stock or (in the case of self-publishing) you have stopped selling this yourself.
Q - I intend to use a pen name, how does Unbound work around this?
A - There is no issue with using a pen name, but this may be confusing when getting your immediate friends and family to pledge if they are unaware of your pen name.
Q - Where are the books printed?
A - We print our books using a few different printers (the one we choose depends on what type of book it's going to be), which is organised by the production manager and the managing editor. We print an agreed number of copies and if these sell out then we look at reprinting.
Q - Who edits and designs Unbound books?
A - We edit and proof all of our titles using in house or freelance editors and proofreaders. This is arranged by the managing editor and production manager. We organise for the cover art and design work to be completed along with the typesetting and internal design work. We collaborate with our authors on the production side of their books, and we would certainly work with you on some design aspects.
Q - How much of a print run is possible?
A - We usually produce an initial print run of approximately 500 special editions and at least 500 trade editions of the books unless the book is very highly subscribed in the crowdfunding stages in which case we’ll print more copies.
Q - Will my book be available in the shops?
A - Yes, we use a third party sales team to sell trade editions of Unbound books into bookshops.
Q - Will Unbound help with the publicity of books after publication?
A - Yes, we help with traditional publicity, but encourage authors to help with this where they can.
Q - Does Unbound create ebooks?
A - We have a digital team who make our books into ebooks. Usually all physical book pledge levels have the ebook included.
Shipping is added at checkout, and depends upon the weight of the book.
Shipping is from £14 per subscription for standard format Hardback, Signed and Goodie bag subscription levels. For larger (and heavier!) books, shipping will vary depending on weight and destination. We courier our books to ensure that they are traceable and arrive safely with subscribers. We do not make a profit on the postage costs.