Terms of service

These are our terms of use (“Terms of Use”). They tell you the rules for using this website and any subdomains (the “Site”) and services we offer (together with the Site, the “Services”) and sets out our obligations to you and your obligations to us.

The Site is operated and owned by United Authors Publishing Limited (“Unbound”), a company incorporated in the United Kingdom with company number 07279146 whose registered office is at TC Group, 6th Floor Kings House, 9 - 10 Haymarket, London, United Kingdom, SW1Y 4BP, United Kingdom (“we”, “us”, “our”). For further information about us and our contact details, please visit the Contact Us page.

We may change the Terms of Use from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or in accordance with your email preferences. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised terms.

If you have any questions about the Terms of Use, or the way we manage your personal information please email dpo@unbound.com.

1. When these Terms of Use apply

The Terms of Use are the only basis upon which Unbound will supply you with access to our Services. You may not make any changes to or modification of the Terms of Use.

Please read these Terms of Use before using our Services. Whenever you use our Services you agree to these Terms of Use. Whenever you use our Services you’re also agreeing to adhere to our:

If you access or use our Services on behalf of a company or other entity, you represent that you have authority to bind such entity and its affiliates to these Terms of Use and that it is fully binding on them. In such cases, the term “you” will refer to such entity and its affiliates. If you do not have authority, please do not access or use the Services.

2. Unbound's Obligation to You

Subject to the these Terms of Use, Unbound will:

Inform you of any changes to the Terms of Use from time to time, as described above.
Remind you of aspects of 'Your Obligation to Unbound' at appropriate times during your use of our Services.
Treat your personal information in a responsible manner. See Security and Privacy, our Privacy Policy and our Cookie Policy for more information.
Supply you with access to a service for crowdfunding book projects.
Supply the Services using operating procedures designed to ensure the Service's security and system availability.
Answer any queries you have regarding the Terms of Use, Services, how we handle your personal information, and the operation of your account.

3. Your Obligation to Unbound

You agree that:

You will accept liability for some events which may occur. See Indemnification.
You will read, acquaint yourself fully and comply with all aspects of the Terms of Use. If there are any aspects which you do not fully understand you will seek clarification from
You are aged 18 or over.
You will at all times use the Services in good faith and in a responsible manner.
You will not allow anyone other than yourself and Unbound to access your account.
You will use the Services solely for your own benefit and shall not sell, lease, assign, lend, hire or gift any part of the Services in whole or in part to any other person without Unbound's prior written approval.
You will use the Services only for lawful purposes and in a manner which does not infringe the rights of or restrict or inhibit the use of the Services by any other user and/or Unbound.
You will comply with all Terms of Use and our Privacy Policy.

4. Security and Privacy

Your privacy is critically important to us. See how we collect and use your personal information in our Privacy Policy.

You are responsible for maintaining the confidentiality of your password and account. Furthermore, you are responsible for any and all activities that occur under your account. You agree to notify Unbound immediately on becoming aware of any unauthorised use of your password or account or any other breach of security.

Unbound has put in place security measures to protect against the loss, misuse and alteration of the information collected.

To provide some of our Services to you we have to process the data you share with us, including personal information. You can read more about how and why we collect your personal data in our Privacy Policy and Cookie Policy.

You agree that Unbound and its authorised employees can access your account, including its contents as stated above, to respond to support queries or technical issues or to fulfil our obligations under these Terms of Use. To learn more about how Unbound deals with privacy please see the Privacy Policy.

5. Registration and Accounts

You can browse the Site without registering for an Unbound account. But to use some of our Services (like supporting a project on the Site), you’ll need to register, choose an account name, and set a password. You can register for an account here.

To keep your account safe, don’t:

Tell anyone your username or password
Give us false information
Try to log in as someone else
Try to bypass our security measures
Create more than one account
Create an account for someone else.

And please keep your details up to date.

What we do with your information

Read more on how we use your personal data in our Privacy Policy and our Cookie Policy.

Changing settings and deleting your account

Please review our Privacy Policy for information about changing your settings, modifying your personal data and deleting your account.

6. Your Conduct

As a condition of your use of our Services, you guarantee to Unbound that you will not use the Services for any purpose that is unlawful and / or prohibited by these terms, conditions, and notices.

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your account made by you including the content of your transmissions through the Services. By way of example, and not as a limitation, you agree NOT to:

Defame, abuse, harass, stalk, threaten or otherwise violate the rights (such as rights of privacy and publicity) of others.
Publish, distribute and / or disseminate any harmful, obscene, indecent, unlawful, libellous, profane, defamatory, infringing, inappropriate, hateful, or racially, ethnically or otherwise objectionable material or information.
Create a false or misleading identity of, including, but not limited to, a Unbound employee, or falsely state or otherwise misrepresent your affiliation with a person or entity, for the purpose of misleading others as to the identity of the sender or the origin of a message or to harvest or otherwise collect information about others.
Transmit, email or post any material that contains in any form software viruses or such programs as including but not limited to, Trojan horses, worms, time bombs, cancel-bots, computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
Attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through password mining or any other means. Disseminate content that infringes any patent, trademark, trade secret, copyright, rights of privacy or publicity, or other proprietary right of any party or infringes any intellectual property law or any other applicable law.
Disseminate any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of such solicitation.
Interfere with another user's use and enjoyment of the Services.
Behave in a manner that is inconsistent with the ethos of Unbound.

7. Unbound's Proprietary Rights

You acknowledge and agree that the Unbound content including but not limited to (1) text, (2) software, (3) photographs, (4) graphics, (5) page layout (6) design presented through and as part of the Services by Unbound is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws.

Such content received through the Services may be displayed, reformatted, and printed by you for your personal, non-commercial use only and at all times used solely in connection with the Services in accordance with these Terms of Use.

Certain of the names, logos, and other materials displayed on the Site constitute trademarks, copyright and other intellectual property collectively referred to as 'IP rights' of Unbound. Ownership of such IP rights remains with Unbound. You are authorised to use such IP rights during the process of promoting and using the Unbound service hosted by the Services.

8. Fees, Credits, Subscriptions and Refunds

Unbound is free to join. To participate in supporting an Unbound project (“Unbound Project”) you must support them using credits. In return for supporting an Unbound Project you will gain access to that project’s supporter area. When the project is complete you may also receive further rewards (“Rewards”), depending on your level of support.

To support an Unbound Project you must allocate credits to that project. Credits are online redeemable points that can be used to support projects. You can acquire credits through our online store. Credits purchased within 30 days, which are not allocated to a project, can be returned for a cash refund.

Each Unbound project has a financial target (“Target”) and a target Timeframe (“Timeframe”), in which the Target must be reached for the project to go ahead. Once a project has reached its Target, the production process commences, and credits cannot be withdrawn from it.

If you subscribe to a project after the Target has been reached you cannot withdraw those credits from the project.

If you subscribe to a project and it does not reach its Target within the Timeframe, your subscription will be cancelled and all credits will be returned.

Each Unbound project has Rewards associated with it, such as a 1st edition book. Rewards are provided to subscribers on the completion of a project. In the event of Unbound failing to deliver a Reward to you, Unbound will refund the full value of your subscription associated with that reward.

9. Discount Codes

At Unbound’s discretion, from time to time, we may offer promotional discount codes, or products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.

It is up to the user to enter the promotional discount code at checkout. Unbound are unable to offer retrospective discounts where a code was not applied.

We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Unbound site, and are only available once to any one household.

Discounts cannot be used in conjunction with any other offers.

We only allow one promotion code to be used per order.

Except where otherwise stated, discounts are available only once to any one household.

Discount codes can be applied to all applicable products, and we reserve the right to exclude certain products from these promotions.

Unless otherwise specified, discounts are only valid for single purchases and are not valid for multiple pledges.

Discounts and voucher codes cannot be redeemed against delivery charges, unless it specified that the code is for a shipping discount.

Discounts can only be redeemed online at unbound.com

10. Unbound Gift Vouchers - Terms and Conditions

Discount/promotional codes cannot be applied to the purchase of Unbound gift vouchers.
Unbound gift vouchers are non-refundable and cannot be exchanged for cash.
All gift vouchers have a unique voucher code which can be used to redeem the gift balance.
The currency of a gift voucher, and subsequently the currency of the gift balance, will be the same as the currency indicated at the time the gift voucher is purchased. Once purchased, the currency of a gift voucher, or the resulting gift balance, cannot be changed.
Gift balances cannot be used to purchase gift vouchers.
Gift voucher codes can only be used once and are valid for 365 days from the date of the purchase of the gift voucher. Any gift voucher code that is not redeemed within 365 days of the purchase date will be invalid and the gift voucher will be incapable of redemption.
To redeem a gift voucher, log-in to, or create, an Unbound account, then follow the instructions to redeem the gift voucher. The gift balance will then be applied to your Unbound account.
A gift balance is valid for use in purchasing all Unbound products including, but not limited to, paying for purchases, pledges, upgrades, donations and shipping. A gift balance does not have an expiration date.
An unused gift balance will be deducted automatically from the amount payable for the relevant transaction at checkout. If the gift balance is less than the transaction amount, the remaining balance can then be settled through the usual payment methods. If the gift balance is more than the transaction amount, the unused gift balance will remain in your Unbound account and will be available for use on future Unbound purchases.
If a gift balance (or any part thereof) is used to make a pledge or other purchase on an Unbound project which then fails to reach its financial target, when that project is cancelled, the relevant sum will be refunded to the gift balance on your Unbound account. There is no limit on the number of times that a sum can be refunded to the gift balance on your Unbound account in these circumstances.
All personal data relating to the purchase, redemption or use of an Unbound gift voucher or gift balance will be used in accordance with applicable data protection and privacy legislation. Our privacy policy can be found at: https://unbound.com/privacy.
These terms and conditions are governed by, and will be construed in accordance with, the laws of England. Any claim or dispute arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the English courts.

11. Restrictions

In order to comply with applicable anti-money laundering regulations (as amended from time to time), at our sole discretion, we may at any time (i) require the provision of relevant documents and/or other information in order to verify the identity and/or good standing of any person or entity from whom we accept any funds or with whom we are otherwise conducting business (or from whom we are proposing to accept any funds or with whom we are otherwise proposing to conduct business) including, without limitation, in order to update any documents and/or information that we already hold in relation to any such person or entity and (ii) send any such documents and/or other information to any court, regulator, law enforcement agency or other relevant third party.

In addition, we reserve the right not to accept any funds from, and otherwise not to conduct any business with, (i) any person or entity who is (or who we reasonably believe to be) subject to any trade, financial or other sanction, embargo or similar restriction of any type or description (at any time) and (ii) any person who is (or who we reasonably believe to be) resident, domiciled and/or located in, and any entity that is (or who we reasonably believe to be) incorporated, established or operating in (or otherwise conducting any aspect of its business from), any country, territory or jurisdiction that is subject to any such sanction, embargo or similar restriction (at any time).

12. Disclaimer of Warranties

YOU UNDERSTAND AND AGREE THAT:
1. Your use of the Services is at your sole risk.
2. The Services are provided on an 'as is' and 'as available' basis and the warranties on the part of Unbound contained in these Terms of Use are given in place of and replace, exclude and extinguish all and every other condition or warranty whatsoever on the part of Unbound, written or oral, whether express or implied by statute, regulation, directive or any other legislative or administrative enactment, common law, trade usage, custom or otherwise to the full extent permitted by law.
3. The information and content included in or available through the Services may include inaccuracies or typographical errors.
4. Changes are periodically added to the Services and Unbound and / or its respective suppliers may make improvements and/or changes in the Services at any time.
5. No advice or information, whether oral or written, obtained by you from Unbound or through the Services shall create any warranty not expressly stated in these Terms of Use.
Except as otherwise expressly provided in these Terms of Use, Unbound does NOT represent or warrant that:
1. The Services will meet your requirements.
2. The Services will be uninterrupted or error-free, timely or secure.
3. Defects or errors will be corrected, or that the Services or the server that makes it available, are free of viruses or other harmful components.
4. The use of or the results of the use of the Services or the content made available as part of the Services will be correct, accurate, timely, or otherwise reliable.
5. The content of the Services input by other users is correct or accurate.

13. LIMITATION OF LIABILITY

YOU AGREE THAT UNBOUND SHALL NOT BE RESPONSIBLE OR LIABLE FOR:
1. PROVIDED THAT UNBOUND HAS FULFILLED ITS SECURITY OBLIGATIONS, UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICE.
2. ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT, SAVE THAT UNBOUND SHALL BE ENTITLED TO REMOVE IT IN ALL PRACTICABLE SPEED AFTER Unbound HAS BEEN NOTIFIED IN WRITING OF ITS PRESENCE ON THE SITE.
3. CONDUCT OF ANY OTHER USER OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS.
4. ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION:
  - DAMAGES FOR LOSS OF USE;
  - DATA GOODWILL;
  - PROFITS, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR IN ANY WAY CONNECTED WITH:
    1. USE OR PERFORMANCE OF THE SERVICES OR RELATED WEBSITES;
    2. DELAY OR INABILITY TO USE THE SERVICES OR RELATED WEBSITES;
    3. PROVISION OF OR FAILURE TO PROVIDE SERVICES, INFORMATION OR SOFTWARE;
    4. SERVICES OBTAINED THROUGH THE SERVICE, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICE;
    5. ERROR;
    6. OMISSION;
    7. INACCURACY;
    8. INTERRUPTION;
    9. DELETION;
    10. DEFECT;
    11. DELAY IN OPERATION OR TRANSMISSION;
    12. COMPUTER VIRUS;
    13. COMMUNICATION LINE FAILURE;
    14. THEFT;
    15. DESTRUCTION OR UNAUTHORIZED ACCESS;
    16. ALTERATION;
  - WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE - EVEN IF UNBOUND OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
IF YOU ARE DISSATISFIED WITH THE SERVICES OR ANY PART OF THE SERVICES YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES AND ITS RELATED WEBSITE.
AT ALL TIMES AND IN ANY EVENT THE TOTAL LIABILITY OF UNBOUND TO ITS USERS SHALL BE LIMITED TO THE TOTAL FEE PAID BY THE INDIVIDUAL USER TO UNBOUND.

14. Indemnification

You agree to indemnify, defend and hold harmless Unbound, its parents, subsidiaries, affiliates, officers and employees from any claim, demand, or damage, including reasonable legal fees, asserted by any third party due to or arising out of your use of or conduct on the Services.

15. Modification and Termination of the Service

You agree that Unbound, in its sole discretion, may terminate your account or use of the Services, and remove and discard any content within the Service, for any reason, including without limitation, if Unbound believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use.
Unbound may also, in its sole discretion and at any time, discontinue temporarily or permanently providing the Services, or any part thereof, with or without notice. You agree that any termination of access to the Services under any provision of these Terms of Use may be effected without notice, and acknowledge and agree that Unbound may immediately deactivate or delete your account and all related information and files in your account and / or bar any further access to such files or the Services UNLESS agreed in writing with Unbound. Nevertheless, where possible, Unbound will use reasonable endeavours to give users fair notice of termination or suspension of their access to the Service.
Further you agree that Unbound shall not be liable to you or any third party for any termination or suspension of access to the Services or modification of the Service.

16. Terms of Use Violations

Please report any violations of these Terms of Use to customer support at help@unbound.com.

17. Entire Agreement

These Terms of Use constitute the entire agreement between you and Unbound and supersede any previous agreement or understanding between you and Unbound.

18. Governing Law

These Terms of Use shall be governed in all respects by English Law and the parties submit to the exclusive jurisdiction of the English Courts.

19. Online Content

Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THE SERVICES AND WE NEITHER ADOPT NOR ENDORSE NOR ARE WE RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY PARTIES OTHER THAN US. UNDER NO CIRCUMSTANCES ARE WE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM ANYONE'S RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE, OR TRANSMITTED TO USERS. WE RESERVE THE RIGHT, BUT WE HAVE NO OBLIGATION, TO MONITOR THE MATERIALS POSTED IN THE PUBLIC AREAS OF THE SERVICE. WE SHALL HAVE THE RIGHT TO REMOVE ANY SUCH MATERIAL THAT, IN OUR SOLE DISCRETION, VIOLATES, OR IS ALLEGED TO VIOLATE, THE LAW OR THIS AGREEMENT. NOTWITHSTANDING THIS RIGHT, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST IN THE PUBLIC AREAS OF THE SERVICES AND IN YOUR PRIVATE MESSAGES.

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